Urban Escentual – Terms of Service

Effective Date: January 1, 2025

Welcome to Urban Escentual! These Terms of Service (“Terms”) govern your use of our website, products, and services. By visiting our site, making a purchase, or interacting with us in any way, you agree to these Terms. We’ve kept this language warm and clear, but please know these Terms are legally binding.

1. Who We Are

Urban Escentual is a handcrafted brand creating candles, home fragrance, and bath & body products made with love, creativity, and quality ingredients. Our goal is to provide products that help you create moments, memories, and moods.

2. Using Our Website & Services

By using our website or buying our products, you agree to:

Provide accurate information when placing orders.

Use our products safely and as intended.

Respect the creative property and trademarks of Urban Escentual.

We reserve the right to update, change, or remove content or offerings on our site at any time.

3. Orders & Payments

Pricing: All prices are listed in USD and are subject to change without notice.

Payments: We use trusted payment processors like Stripe and PayPal to keep your information secure.

Order Acceptance: An order confirmation email does not guarantee fulfillment. We reserve the right to limit or cancel any order at our discretion.

4. Shipping & Delivery

Processing Time: Orders are typically shipped within 3–5 business days.

Delivery Issues: Once shipped, Urban Escentual is not responsible for delays or lost packages caused by carriers or incorrect shipping details provided by the customer.

5. Returns & Exchanges

Because many of our products are handcrafted and custom-poured, returns are limited. If you’re unhappy with your order, please email us at [email protected] within 7 days of receiving your product, and we’ll do our best to make it right.

6. Safety & Allergies

Our products are made with carefully selected ingredients, but please:

Always read ingredient lists before use.

Test body products on a small area before full use.

Keep candles within sight, away from children, pets, and flammable materials.

Urban Escentual is not responsible for misuse of products or reactions caused by allergies or sensitivities.

7. Intellectual Property

All content, including our name, logo, product names, images, and descriptions, are the property of Urban Escentual. Please do not copy, reproduce, or use them without written permission.

8. Limitation of Liability

By using our products, you agree that Urban Escentual is not liable for:

Injuries, damages, or losses related to product misuse.

Issues caused by third-party services (like shipping carriers or payment processors).

Our total liability for any claim is limited to the amount you paid for the product in question.

9. Privacy

We respect your privacy. Your personal information will never be sold or shared, except as required to process your orders or comply with the law. See our Privacy Policy for more details.

10. Changes to These Terms

We may update these Terms occasionally to reflect changes in our business or legal requirements. Updates will always be posted here with a new “Effective Date.”

11. Contact Us

Questions? Concerns? Want to share your love for your candle?
📧 Email us at: [email protected]
📱 Or message us on Instagram: @urbanescentual