Urban Escentual – Privacy Policy

Effective Date: January 1, 2025

At Urban Escentual, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you shop with us, subscribe to our emails, or interact with our website [urbanescentual.com].

We value transparency and promise to only use your information with intention and respect.

1. Information We Collect

We may collect the following information when you browse our website or place an order:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details.

Technical Data: IP address, browser type, device information, pages visited, and time spent on the site.

Voluntary Information: Information you provide when contacting us, subscribing to our newsletter, or participating in promotions.

2. How We Use Your Information

We use your information to:

Fulfill and manage your orders

Communicate about your order, updates, or product restocks

Send promotional emails (only if you opt in)

Improve our website and customer experience

Prevent fraud and maintain site security

We never sell or rent your personal data to third parties.

3. How We Share Your Information

We only share your information with trusted third parties who help us run our business, such as:

Payment processors (e.g., Stripe, PayPal)

Shipping providers (e.g., USPS, UPS, FedEx)

Email marketing platforms (e.g., Mailchimp, Klaviyo)

These partners only receive the data needed to perform their service and are required to protect it.

4. Cookies & Tracking Tools

Urban Escentual uses cookies to enhance your browsing experience and understand how our website is being used. You can disable cookies in your browser settings at any time, though some features may not work properly without them.

Cookies help us:

Keep your cart items saved

Remember your preferences

Analyze site traffic and user behavior

5. Your Rights

Depending on your location (such as the EU or California), you may have the right to:

Request access to your data

Request correction or deletion of your personal information

Withdraw your consent to receive marketing

Request a copy of the personal data we have about you

To exercise any of these rights, email us at [email protected].

6. Data Retention

We retain your personal data only as long as necessary to:

Fulfill your order

Meet legal or tax obligations

Improve our services

If you request deletion, we will securely remove your data from our records unless we are required to keep it.

7. Security

We take precautions to protect your personal data using encryption, secure connections, and trusted third-party platforms. While no method is 100% secure, we strive to maintain the highest standard of protection.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from anyone under 13 years old.

9. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, services, or legal obligations. When we do, we will revise the "Effective Date" above and post the update here.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: [email protected]
🌐 Website: https://urbanescentual.com